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Collections at small finance banks feel the heat of covid -Gopika Gopakumar

-Livemint.com

Localized lockdowns and rising covid cases among collection agents hamper loan recoveries

Small finance banks are beginning to feel the heat of localized lockdowns and the advancing pandemic wave, as the virus spreads to India’s small towns and hinterland. However, they are better prepared this time, after last year’s severe setback.

“The disease is spreading much faster, especially in smaller towns. Rural customers are, however, less impacted. There have been some delays in collections for the last few days. Collections have been hit only 1-3% due to the second wave," said Rajeev Yadav, chief executive officer, Fincare Small Finance Bank.

Unlike last year, these banks now have a better collection machinery and tele-calling measures to ensure that the pandemic’s impact is limited.

An executive at a small finance bank said that nearly half of his employees have been infected by the virus, with 150 cases in just March and April, which has slowed down loan recovery.

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