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Resource centre on India's rural distress
 
 

Gig workers: Long hours, little pay, scant security -Basant Kumar Mohanty

-The Telegraph

Delivery team, beauticians’ lives ruled by phone calls and sprints to customers

New Delhi: The company Pinki Saini began working for in 2018 did not pay her. Instead, she paid the company for letting her work for it.

When she started the job as a beautician with Urbanclap — now known as Urban Company — Pinki says she had to pay the firm a “joining fee” of Rs 4,000. She also had to take a loan of Rs 36,000 from the company to buy from it the cosmetic products she needed to tend to her clients.

Pinki was given the designation of “Urbanclap Partner”. The company paid her no salary and offered no paid leave, provident fund benefits or transport, she says. All she would receive was a call on her mobile from a prospective customer.

The call would go to 10 other beauticians from the area, also registered with Urbanclap.

“It was a matter of luck — whoever picked up the phone first, the client was hers. Then we had to rush to the customer’s place, arranging our own conveyance,” Pinki said.

“If we were late and the customer complained, the company would charge a penalty. At the end of a working day of over 12 hours — including the wait for work — we made Rs 300 to Rs 400.”

The company took a portion of the earnings.

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