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Resource centre on India's rural distress
 
 

India's not-yet digital postmen -Osama Manzar

-Livemint.com

While all of the post offices in India are supposed to have internet (and be digitized by the end of the year), internet connectivity is non-functional at several units

Last month I read an interesting article about India’s postmen. It talked about the changing duties of postmen and the changing role of post offices. By the end of the article I was thinking of a scenario where our close to 2 lakh post offices are connected to the internet. I was excited.

I was compelled to find out what’s happening in the villages where Digital Empowerment Foundation works. I immediately opened a WhatsApp group and asked some of our ground staff to interview their local postman on camera.

For those who are not aware, a post office is not just a space where mail is received and despatched, it is also a public institution that acts as a bank. It facilitates money orders, allows people to open post office savings accounts, and provides people with access to various life insurance and other government schemes.

Over the next couple of weeks, we received 22 videos from Assam, Meghalaya, Bihar, Jharkhand, Madhya Pradesh, Uttar Pradesh, Uttarakhand and Rajasthan. A few things were common across all post offices. The kind of mail received or despatched had changed. Earlier, people exchanged a lot of letters with their loved ones; many of them had to be written by the postmen themselves. “Today, everyone has a mobile phone; they simply call” is what a number of Gramin Dak Sevaks said. “There was a time when we felt tired just drafting letters for people and delivering them every day. Today, I’m delivering no more than 20 to 30 letters in a week,” Basant Lal, a 33-year-old postman told our ground staff in Barabanki, Uttar Pradesh. Most mail today comprises either letters or documents from the government or from educational institutions. “Delivery of Aadhaar and PAN cards is most common today. Almost nobody writes personal letters anymore,” he added.

While administrative responsibilities of post offices have increased with the increasing number of schemes and services offered, mobile phones have made things a little easier.

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