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Resource centre on India's rural distress
 
 

Race to the bottom for gig workers -Sachin Tiwari and Mohan Mani

-The Hindu

The food delivery sector is heading towards ‘quick delivery’ of food but is risking the safety of the delivery partners

The recent announcement by Zomato CEO Deepinder Goyal of its plans to deliver food to customers in 10 minutes has raised a small twitter storm, forcing the CEO to put out a clarification. This raises several questions on the nature of delivery platforms, and the impact on delivery workers.

Platform industry is all about grabbing market share. This is done by introducing innovations to increase “efficiency”, which in the case of food delivery implies cost reduction and speed; both directly impact the platform worker, or “delivery partner” as he is euphemistically termed. It is the earnings of workers that represent the only variable cost element; cost reduction finally pinches his earnings. It forces him to “run twice as fast just to stay in the same place” to quote Alice in Wonderland.

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