Deprecated (16384): The ArrayAccess methods will be removed in 4.0.0.Use getParam(), getData() and getQuery() instead. - /home/brlfuser/public_html/src/Controller/ArtileDetailController.php, line: 73
 You can disable deprecation warnings by setting `Error.errorLevel` to `E_ALL & ~E_USER_DEPRECATED` in your config/app.php. [CORE/src/Core/functions.php, line 311]
Code Context


        trigger_error($message, E_USER_DEPRECATED);

    }
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 You can disable deprecation warnings by setting `Error.errorLevel` to `E_ALL & ~E_USER_DEPRECATED` in your config/app.php.'
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deprecationWarning - CORE/src/Core/functions.php, line 311
Cake\Http\ServerRequest::offsetGet() - CORE/src/Http/ServerRequest.php, line 2421
App\Controller\ArtileDetailController::printArticle() - APP/Controller/ArtileDetailController.php, line 73
Cake\Controller\Controller::invokeAction() - CORE/src/Controller/Controller.php, line 610
Cake\Http\ActionDispatcher::_invoke() - CORE/src/Http/ActionDispatcher.php, line 120
Cake\Http\ActionDispatcher::dispatch() - CORE/src/Http/ActionDispatcher.php, line 94
Cake\Http\BaseApplication::__invoke() - CORE/src/Http/BaseApplication.php, line 235
Cake\Http\Runner::__invoke() - CORE/src/Http/Runner.php, line 65
Cake\Routing\Middleware\RoutingMiddleware::__invoke() - CORE/src/Routing/Middleware/RoutingMiddleware.php, line 162
Cake\Http\Runner::__invoke() - CORE/src/Http/Runner.php, line 65
Cake\Routing\Middleware\AssetMiddleware::__invoke() - CORE/src/Routing/Middleware/AssetMiddleware.php, line 88
Cake\Http\Runner::__invoke() - CORE/src/Http/Runner.php, line 65
Cake\Error\Middleware\ErrorHandlerMiddleware::__invoke() - CORE/src/Error/Middleware/ErrorHandlerMiddleware.php, line 96
Cake\Http\Runner::__invoke() - CORE/src/Http/Runner.php, line 65
Cake\Http\Runner::run() - CORE/src/Http/Runner.php, line 51
Cake\Http\Server::run() - CORE/src/Http/Server.php, line 98

Deprecated (16384): The ArrayAccess methods will be removed in 4.0.0.Use getParam(), getData() and getQuery() instead. - /home/brlfuser/public_html/src/Controller/ArtileDetailController.php, line: 74
 You can disable deprecation warnings by setting `Error.errorLevel` to `E_ALL & ~E_USER_DEPRECATED` in your config/app.php. [CORE/src/Core/functions.php, line 311]
Code Context


        trigger_error($message, E_USER_DEPRECATED);

    }
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 You can disable deprecation warnings by setting `Error.errorLevel` to `E_ALL & ~E_USER_DEPRECATED` in your config/app.php.'
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deprecationWarning - CORE/src/Core/functions.php, line 311
Cake\Http\ServerRequest::offsetGet() - CORE/src/Http/ServerRequest.php, line 2421
App\Controller\ArtileDetailController::printArticle() - APP/Controller/ArtileDetailController.php, line 74
Cake\Controller\Controller::invokeAction() - CORE/src/Controller/Controller.php, line 610
Cake\Http\ActionDispatcher::_invoke() - CORE/src/Http/ActionDispatcher.php, line 120
Cake\Http\ActionDispatcher::dispatch() - CORE/src/Http/ActionDispatcher.php, line 94
Cake\Http\BaseApplication::__invoke() - CORE/src/Http/BaseApplication.php, line 235
Cake\Http\Runner::__invoke() - CORE/src/Http/Runner.php, line 65
Cake\Routing\Middleware\RoutingMiddleware::__invoke() - CORE/src/Routing/Middleware/RoutingMiddleware.php, line 162
Cake\Http\Runner::__invoke() - CORE/src/Http/Runner.php, line 65
Cake\Routing\Middleware\AssetMiddleware::__invoke() - CORE/src/Routing/Middleware/AssetMiddleware.php, line 88
Cake\Http\Runner::__invoke() - CORE/src/Http/Runner.php, line 65
Cake\Error\Middleware\ErrorHandlerMiddleware::__invoke() - CORE/src/Error/Middleware/ErrorHandlerMiddleware.php, line 96
Cake\Http\Runner::__invoke() - CORE/src/Http/Runner.php, line 65
Cake\Http\Runner::run() - CORE/src/Http/Runner.php, line 51
Cake\Http\Server::run() - CORE/src/Http/Server.php, line 98

Warning (512): Unable to emit headers. Headers sent in file=/home/brlfuser/public_html/vendor/cakephp/cakephp/src/Error/Debugger.php line=853 [CORE/src/Http/ResponseEmitter.php, line 48]
Code Context
            if (Configure::read('debug')) {

                trigger_error($message, E_USER_WARNING);

            } else {
$response = object(Cake\Http\Response) {

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At a time of national uproar over corruption and the Lokpal Bill, the government is proposing to enact a law making it compulsory for every ministry and department to act within 30 days on complaints from the public.&lt;br /&gt;
&lt;br /&gt;
The law will set up a mechanism similar to the Right to Information (RTI) Act, and dovetails with Anna Hazare&amp;rsquo;s key demand of a &amp;ldquo;citizens&amp;rsquo; charter&amp;rdquo; to deal with public grievances.&lt;br /&gt;
&lt;br /&gt;
Under the proposed law, every public authority will have to designate a Grievance Redress Officer (GRO) right from the block level up to the central government. The GRO will receive and act on grievances from the public on services that they are entitled to under any law or government policy, government sources said.&lt;br /&gt;
&lt;br /&gt;
Urgent complaints would have to be disposed of within five days. The GRO would be empowered to identify the reason for the grievance, fix responsibility on a defaulting office or officer, and recommend penalty or punishment.&lt;br /&gt;
&lt;br /&gt;
If not satisfied, applicants will have the right to appeal against action taken by the GRO. At the state and central levels, the law proposes to establish public grievance commissions, to act as quasi-judicial bodies.&lt;br /&gt;
&lt;br /&gt;
The proposed grievance redressal structure is very similar to the hugely successful RTI Act, which has created public information officers in every government department to provide information on request within 30 days. The RTI also provides for information commissions at the central and state levels.&lt;br /&gt;
&lt;br /&gt;
An effective grievance redressal mechanism was a part of Team Anna&amp;rsquo;s Lokpal Bill, and was seen as an important weapon to fight corruption, especially at the lower levels. Team Anna wanted the office of Lokpal to also look into public grievances. However, the government is in favour of establishing a separate structure for grievances, so as not to overburden the proposed office of Lokpal.&lt;br /&gt;
&lt;br /&gt;
Minister for Rural Development Jairam Ramesh was last week entrusted with the responsibility of preparing the first draft of the new legislation. The draft is now believed to be ready, and in the process of being circulated to other ministries for comments and suggestions. It is likely to be put in the public domain in a few days.&lt;br /&gt;
&lt;br /&gt;
Sources said the draft legislation has provision for clearly defining every public authority&amp;rsquo;s obligations to citizens with regard to its duties and services. The responsibility of disseminating this information to the people would also lie with the public authority. Timelines would be specified for delivering all government services &amp;mdash; for example, the issual of a driver&amp;rsquo;s licence &amp;mdash; and failure to adhere to them would invite penalties.&lt;br /&gt;
&lt;br /&gt;
As of now, the maximum penalty for failure to deliver any government service is proposed at Rs 1 lakh.
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&lt;br /&gt;
The law will set up a mechanism similar to the Right to Information (RTI) Act, and dovetails with Anna Hazare&amp;rsquo;s key demand of a &amp;ldquo;citizens&amp;rsquo; charter&amp;rdquo; to deal with public grievances.&lt;br /&gt;
&lt;br /&gt;
Under the proposed law, every public authority will have to designate a Grievance Redress Officer (GRO) right from the block level up to the central government. The GRO will receive and act on grievances from the public on services that they are entitled to under any law or government policy, government sources said.&lt;br /&gt;
&lt;br /&gt;
Urgent complaints would have to be disposed of within five days. The GRO would be empowered to identify the reason for the grievance, fix responsibility on a defaulting office or officer, and recommend penalty or punishment.&lt;br /&gt;
&lt;br /&gt;
If not satisfied, applicants will have the right to appeal against action taken by the GRO. At the state and central levels, the law proposes to establish public grievance commissions, to act as quasi-judicial bodies.&lt;br /&gt;
&lt;br /&gt;
The proposed grievance redressal structure is very similar to the hugely successful RTI Act, which has created public information officers in every government department to provide information on request within 30 days. The RTI also provides for information commissions at the central and state levels.&lt;br /&gt;
&lt;br /&gt;
An effective grievance redressal mechanism was a part of Team Anna&amp;rsquo;s Lokpal Bill, and was seen as an important weapon to fight corruption, especially at the lower levels. Team Anna wanted the office of Lokpal to also look into public grievances. However, the government is in favour of establishing a separate structure for grievances, so as not to overburden the proposed office of Lokpal.&lt;br /&gt;
&lt;br /&gt;
Minister for Rural Development Jairam Ramesh was last week entrusted with the responsibility of preparing the first draft of the new legislation. The draft is now believed to be ready, and in the process of being circulated to other ministries for comments and suggestions. It is likely to be put in the public domain in a few days.&lt;br /&gt;
&lt;br /&gt;
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At a time of national uproar over corruption and the Lokpal Bill, the government is proposing to enact a law making it compulsory for every ministry and department to act within 30 days on complaints from the public.

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                <strong>Your right to be heard: First draft of grievance redressal Bill ready by Amitabh Sinha</strong></h1>
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                <br /><div align="justify">At a time of national uproar over corruption and the Lokpal Bill, the government is proposing to enact a law making it compulsory for every ministry and department to act within 30 days on complaints from the public.<br /><br />The law will set up a mechanism similar to the Right to Information (RTI) Act, and dovetails with Anna Hazare&rsquo;s key demand of a &ldquo;citizens&rsquo; charter&rdquo; to deal with public grievances.<br /><br />Under the proposed law, every public authority will have to designate a Grievance Redress Officer (GRO) right from the block level up to the central government. The GRO will receive and act on grievances from the public on services that they are entitled to under any law or government policy, government sources said.<br /><br />Urgent complaints would have to be disposed of within five days. The GRO would be empowered to identify the reason for the grievance, fix responsibility on a defaulting office or officer, and recommend penalty or punishment.<br /><br />If not satisfied, applicants will have the right to appeal against action taken by the GRO. At the state and central levels, the law proposes to establish public grievance commissions, to act as quasi-judicial bodies.<br /><br />The proposed grievance redressal structure is very similar to the hugely successful RTI Act, which has created public information officers in every government department to provide information on request within 30 days. The RTI also provides for information commissions at the central and state levels.<br /><br />An effective grievance redressal mechanism was a part of Team Anna&rsquo;s Lokpal Bill, and was seen as an important weapon to fight corruption, especially at the lower levels. Team Anna wanted the office of Lokpal to also look into public grievances. However, the government is in favour of establishing a separate structure for grievances, so as not to overburden the proposed office of Lokpal.<br /><br />Minister for Rural Development Jairam Ramesh was last week entrusted with the responsibility of preparing the first draft of the new legislation. The draft is now believed to be ready, and in the process of being circulated to other ministries for comments and suggestions. It is likely to be put in the public domain in a few days.<br /><br />Sources said the draft legislation has provision for clearly defining every public authority&rsquo;s obligations to citizens with regard to its duties and services. The responsibility of disseminating this information to the people would also lie with the public authority. Timelines would be specified for delivering all government services &mdash; for example, the issual of a driver&rsquo;s licence &mdash; and failure to adhere to them would invite penalties.<br /><br />As of now, the maximum penalty for failure to deliver any government service is proposed at Rs 1 lakh.</div>               </font>
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    <link rel="canonical" href="https://im4change.in/<pre class="cake-error"><a href="javascript:void(0);" onclick="document.getElementById('cakeErr680ef89c8c851-trace').style.display = (document.getElementById('cakeErr680ef89c8c851-trace').style.display == 'none' ? '' : 'none');"><b>Notice</b> (8)</a>: Undefined variable: urlPrefix [<b>APP/Template/Layout/printlayout.ctp</b>, line <b>8</b>]<div id="cakeErr680ef89c8c851-trace" class="cake-stack-trace" style="display: none;"><a href="javascript:void(0);" onclick="document.getElementById('cakeErr680ef89c8c851-code').style.display = (document.getElementById('cakeErr680ef89c8c851-code').style.display == 'none' ? '' : 'none')">Code</a> <a href="javascript:void(0);" onclick="document.getElementById('cakeErr680ef89c8c851-context').style.display = (document.getElementById('cakeErr680ef89c8c851-context').style.display == 'none' ? '' : 'none')">Context</a><pre id="cakeErr680ef89c8c851-code" class="cake-code-dump" style="display: none;"><code><span style="color: #000000"><span style="color: #0000BB"></span><span style="color: #007700">&lt;</span><span style="color: #0000BB">head</span><span style="color: #007700">&gt;
</span></span></code>
<span class="code-highlight"><code><span style="color: #000000">&nbsp;&nbsp;&nbsp;&nbsp;&lt;link&nbsp;rel="canonical"&nbsp;href="<span style="color: #0000BB">&lt;?php&nbsp;</span><span style="color: #007700">echo&nbsp;</span><span style="color: #0000BB">Configure</span><span style="color: #007700">::</span><span style="color: #0000BB">read</span><span style="color: #007700">(</span><span style="color: #DD0000">'SITE_URL'</span><span style="color: #007700">);&nbsp;</span><span style="color: #0000BB">?&gt;&lt;?php&nbsp;</span><span style="color: #007700">echo&nbsp;</span><span style="color: #0000BB">$urlPrefix</span><span style="color: #007700">;</span><span style="color: #0000BB">?&gt;&lt;?php&nbsp;</span><span style="color: #007700">echo&nbsp;</span><span style="color: #0000BB">$article_current</span><span style="color: #007700">-&gt;</span><span style="color: #0000BB">category</span><span style="color: #007700">-&gt;</span><span style="color: #0000BB">slug</span><span style="color: #007700">;&nbsp;</span><span style="color: #0000BB">?&gt;</span>/<span style="color: #0000BB">&lt;?php&nbsp;</span><span style="color: #007700">echo&nbsp;</span><span style="color: #0000BB">$article_current</span><span style="color: #007700">-&gt;</span><span style="color: #0000BB">seo_url</span><span style="color: #007700">;&nbsp;</span><span style="color: #0000BB">?&gt;</span>.html"/&gt;
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<code><span style="color: #000000"><span style="color: #0000BB">&nbsp;&nbsp;&nbsp;&nbsp;</span><span style="color: #007700">&lt;</span><span style="color: #0000BB">meta&nbsp;http</span><span style="color: #007700">-</span><span style="color: #0000BB">equiv</span><span style="color: #007700">=</span><span style="color: #DD0000">"Content-Type"&nbsp;</span><span style="color: #0000BB">content</span><span style="color: #007700">=</span><span style="color: #DD0000">"text/html;&nbsp;charset=utf-8"</span><span style="color: #007700">/&gt;
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At a time of national uproar over corruption and the Lokpal Bill, the government is proposing to enact a law making it compulsory for every ministry and department to act within 30 days on complaints from the public.&lt;br /&gt;
&lt;br /&gt;
The law will set up a mechanism similar to the Right to Information (RTI) Act, and dovetails with Anna Hazare&amp;rsquo;s key demand of a &amp;ldquo;citizens&amp;rsquo; charter&amp;rdquo; to deal with public grievances.&lt;br /&gt;
&lt;br /&gt;
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&lt;br /&gt;
Urgent complaints would have to be disposed of within five days. The GRO would be empowered to identify the reason for the grievance, fix responsibility on a defaulting office or officer, and recommend penalty or punishment.&lt;br /&gt;
&lt;br /&gt;
If not satisfied, applicants will have the right to appeal against action taken by the GRO. At the state and central levels, the law proposes to establish public grievance commissions, to act as quasi-judicial bodies.&lt;br /&gt;
&lt;br /&gt;
The proposed grievance redressal structure is very similar to the hugely successful RTI Act, which has created public information officers in every government department to provide information on request within 30 days. The RTI also provides for information commissions at the central and state levels.&lt;br /&gt;
&lt;br /&gt;
An effective grievance redressal mechanism was a part of Team Anna&amp;rsquo;s Lokpal Bill, and was seen as an important weapon to fight corruption, especially at the lower levels. Team Anna wanted the office of Lokpal to also look into public grievances. However, the government is in favour of establishing a separate structure for grievances, so as not to overburden the proposed office of Lokpal.&lt;br /&gt;
&lt;br /&gt;
Minister for Rural Development Jairam Ramesh was last week entrusted with the responsibility of preparing the first draft of the new legislation. The draft is now believed to be ready, and in the process of being circulated to other ministries for comments and suggestions. It is likely to be put in the public domain in a few days.&lt;br /&gt;
&lt;br /&gt;
Sources said the draft legislation has provision for clearly defining every public authority&amp;rsquo;s obligations to citizens with regard to its duties and services. The responsibility of disseminating this information to the people would also lie with the public authority. Timelines would be specified for delivering all government services &amp;mdash; for example, the issual of a driver&amp;rsquo;s licence &amp;mdash; and failure to adhere to them would invite penalties.&lt;br /&gt;
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At a time of national uproar over corruption and the Lokpal Bill, the government is proposing to enact a law making it compulsory for every ministry and department to act within 30 days on complaints from the public.&lt;br /&gt;
&lt;br /&gt;
The law will set up a mechanism similar to the Right to Information (RTI) Act, and dovetails with Anna Hazare&amp;rsquo;s key demand of a &amp;ldquo;citizens&amp;rsquo; charter&amp;rdquo; to deal with public grievances.&lt;br /&gt;
&lt;br /&gt;
Under the proposed law, every public authority will have to designate a Grievance Redress Officer (GRO) right from the block level up to the central government. The GRO will receive and act on grievances from the public on services that they are entitled to under any law or government policy, government sources said.&lt;br /&gt;
&lt;br /&gt;
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&lt;br /&gt;
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&lt;br /&gt;
The proposed grievance redressal structure is very similar to the hugely successful RTI Act, which has created public information officers in every government department to provide information on request within 30 days. The RTI also provides for information commissions at the central and state levels.&lt;br /&gt;
&lt;br /&gt;
An effective grievance redressal mechanism was a part of Team Anna&amp;rsquo;s Lokpal Bill, and was seen as an important weapon to fight corruption, especially at the lower levels. Team Anna wanted the office of Lokpal to also look into public grievances. However, the government is in favour of establishing a separate structure for grievances, so as not to overburden the proposed office of Lokpal.&lt;br /&gt;
&lt;br /&gt;
Minister for Rural Development Jairam Ramesh was last week entrusted with the responsibility of preparing the first draft of the new legislation. The draft is now believed to be ready, and in the process of being circulated to other ministries for comments and suggestions. It is likely to be put in the public domain in a few days.&lt;br /&gt;
&lt;br /&gt;
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&lt;br /&gt;
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                <strong>Your right to be heard: First draft of grievance redressal Bill ready by Amitabh Sinha</strong></h1>
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                <br /><div align="justify">At a time of national uproar over corruption and the Lokpal Bill, the government is proposing to enact a law making it compulsory for every ministry and department to act within 30 days on complaints from the public.<br /><br />The law will set up a mechanism similar to the Right to Information (RTI) Act, and dovetails with Anna Hazare&rsquo;s key demand of a &ldquo;citizens&rsquo; charter&rdquo; to deal with public grievances.<br /><br />Under the proposed law, every public authority will have to designate a Grievance Redress Officer (GRO) right from the block level up to the central government. The GRO will receive and act on grievances from the public on services that they are entitled to under any law or government policy, government sources said.<br /><br />Urgent complaints would have to be disposed of within five days. The GRO would be empowered to identify the reason for the grievance, fix responsibility on a defaulting office or officer, and recommend penalty or punishment.<br /><br />If not satisfied, applicants will have the right to appeal against action taken by the GRO. At the state and central levels, the law proposes to establish public grievance commissions, to act as quasi-judicial bodies.<br /><br />The proposed grievance redressal structure is very similar to the hugely successful RTI Act, which has created public information officers in every government department to provide information on request within 30 days. The RTI also provides for information commissions at the central and state levels.<br /><br />An effective grievance redressal mechanism was a part of Team Anna&rsquo;s Lokpal Bill, and was seen as an important weapon to fight corruption, especially at the lower levels. Team Anna wanted the office of Lokpal to also look into public grievances. However, the government is in favour of establishing a separate structure for grievances, so as not to overburden the proposed office of Lokpal.<br /><br />Minister for Rural Development Jairam Ramesh was last week entrusted with the responsibility of preparing the first draft of the new legislation. The draft is now believed to be ready, and in the process of being circulated to other ministries for comments and suggestions. It is likely to be put in the public domain in a few days.<br /><br />Sources said the draft legislation has provision for clearly defining every public authority&rsquo;s obligations to citizens with regard to its duties and services. The responsibility of disseminating this information to the people would also lie with the public authority. Timelines would be specified for delivering all government services &mdash; for example, the issual of a driver&rsquo;s licence &mdash; and failure to adhere to them would invite penalties.<br /><br />As of now, the maximum penalty for failure to deliver any government service is proposed at Rs 1 lakh.</div>               </font>
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At a time of national uproar over corruption and the Lokpal Bill, the government is proposing to enact a law making it compulsory for every ministry and department to act within 30 days on complaints from the public.&lt;br /&gt;
&lt;br /&gt;
The law will set up a mechanism similar to the Right to Information (RTI) Act, and dovetails with Anna Hazare&amp;rsquo;s key demand of a &amp;ldquo;citizens&amp;rsquo; charter&amp;rdquo; to deal with public grievances.&lt;br /&gt;
&lt;br /&gt;
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&lt;br /&gt;
Urgent complaints would have to be disposed of within five days. The GRO would be empowered to identify the reason for the grievance, fix responsibility on a defaulting office or officer, and recommend penalty or punishment.&lt;br /&gt;
&lt;br /&gt;
If not satisfied, applicants will have the right to appeal against action taken by the GRO. At the state and central levels, the law proposes to establish public grievance commissions, to act as quasi-judicial bodies.&lt;br /&gt;
&lt;br /&gt;
The proposed grievance redressal structure is very similar to the hugely successful RTI Act, which has created public information officers in every government department to provide information on request within 30 days. The RTI also provides for information commissions at the central and state levels.&lt;br /&gt;
&lt;br /&gt;
An effective grievance redressal mechanism was a part of Team Anna&amp;rsquo;s Lokpal Bill, and was seen as an important weapon to fight corruption, especially at the lower levels. Team Anna wanted the office of Lokpal to also look into public grievances. However, the government is in favour of establishing a separate structure for grievances, so as not to overburden the proposed office of Lokpal.&lt;br /&gt;
&lt;br /&gt;
Minister for Rural Development Jairam Ramesh was last week entrusted with the responsibility of preparing the first draft of the new legislation. The draft is now believed to be ready, and in the process of being circulated to other ministries for comments and suggestions. It is likely to be put in the public domain in a few days.&lt;br /&gt;
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At a time of national uproar over corruption and the Lokpal Bill, the government is proposing to enact a law making it compulsory for every ministry and department to act within 30 days on complaints from the public.&lt;br /&gt;
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The law will set up a mechanism similar to the Right to Information (RTI) Act, and dovetails with Anna Hazare&amp;rsquo;s key demand of a &amp;ldquo;citizens&amp;rsquo; charter&amp;rdquo; to deal with public grievances.&lt;br /&gt;
&lt;br /&gt;
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An effective grievance redressal mechanism was a part of Team Anna&amp;rsquo;s Lokpal Bill, and was seen as an important weapon to fight corruption, especially at the lower levels. Team Anna wanted the office of Lokpal to also look into public grievances. However, the government is in favour of establishing a separate structure for grievances, so as not to overburden the proposed office of Lokpal.&lt;br /&gt;
&lt;br /&gt;
Minister for Rural Development Jairam Ramesh was last week entrusted with the responsibility of preparing the first draft of the new legislation. The draft is now believed to be ready, and in the process of being circulated to other ministries for comments and suggestions. It is likely to be put in the public domain in a few days.&lt;br /&gt;
&lt;br /&gt;
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                <strong>Your right to be heard: First draft of grievance redressal Bill ready by Amitabh Sinha</strong></h1>
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                <br /><div align="justify">At a time of national uproar over corruption and the Lokpal Bill, the government is proposing to enact a law making it compulsory for every ministry and department to act within 30 days on complaints from the public.<br /><br />The law will set up a mechanism similar to the Right to Information (RTI) Act, and dovetails with Anna Hazare&rsquo;s key demand of a &ldquo;citizens&rsquo; charter&rdquo; to deal with public grievances.<br /><br />Under the proposed law, every public authority will have to designate a Grievance Redress Officer (GRO) right from the block level up to the central government. The GRO will receive and act on grievances from the public on services that they are entitled to under any law or government policy, government sources said.<br /><br />Urgent complaints would have to be disposed of within five days. The GRO would be empowered to identify the reason for the grievance, fix responsibility on a defaulting office or officer, and recommend penalty or punishment.<br /><br />If not satisfied, applicants will have the right to appeal against action taken by the GRO. At the state and central levels, the law proposes to establish public grievance commissions, to act as quasi-judicial bodies.<br /><br />The proposed grievance redressal structure is very similar to the hugely successful RTI Act, which has created public information officers in every government department to provide information on request within 30 days. The RTI also provides for information commissions at the central and state levels.<br /><br />An effective grievance redressal mechanism was a part of Team Anna&rsquo;s Lokpal Bill, and was seen as an important weapon to fight corruption, especially at the lower levels. Team Anna wanted the office of Lokpal to also look into public grievances. However, the government is in favour of establishing a separate structure for grievances, so as not to overburden the proposed office of Lokpal.<br /><br />Minister for Rural Development Jairam Ramesh was last week entrusted with the responsibility of preparing the first draft of the new legislation. The draft is now believed to be ready, and in the process of being circulated to other ministries for comments and suggestions. It is likely to be put in the public domain in a few days.<br /><br />Sources said the draft legislation has provision for clearly defining every public authority&rsquo;s obligations to citizens with regard to its duties and services. The responsibility of disseminating this information to the people would also lie with the public authority. Timelines would be specified for delivering all government services &mdash; for example, the issual of a driver&rsquo;s licence &mdash; and failure to adhere to them would invite penalties.<br /><br />As of now, the maximum penalty for failure to deliver any government service is proposed at Rs 1 lakh.</div>               </font>
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At a time of national uproar over corruption and the Lokpal Bill, the government is proposing to enact a law making it compulsory for every ministry and department to act within 30 days on complaints from the public.<br />
<br />
The law will set up a mechanism similar to the Right to Information (RTI) Act, and dovetails with Anna Hazare&rsquo;s key demand of a &ldquo;citizens&rsquo; charter&rdquo; to deal with public grievances.<br />
<br />
Under the proposed law, every public authority will have to designate a Grievance Redress Officer (GRO) right from the block level up to the central government. The GRO will receive and act on grievances from the public on services that they are entitled to under any law or government policy, government sources said.<br />
<br />
Urgent complaints would have to be disposed of within five days. The GRO would be empowered to identify the reason for the grievance, fix responsibility on a defaulting office or officer, and recommend penalty or punishment.<br />
<br />
If not satisfied, applicants will have the right to appeal against action taken by the GRO. At the state and central levels, the law proposes to establish public grievance commissions, to act as quasi-judicial bodies.<br />
<br />
The proposed grievance redressal structure is very similar to the hugely successful RTI Act, which has created public information officers in every government department to provide information on request within 30 days. The RTI also provides for information commissions at the central and state levels.<br />
<br />
An effective grievance redressal mechanism was a part of Team Anna&rsquo;s Lokpal Bill, and was seen as an important weapon to fight corruption, especially at the lower levels. Team Anna wanted the office of Lokpal to also look into public grievances. However, the government is in favour of establishing a separate structure for grievances, so as not to overburden the proposed office of Lokpal.<br />
<br />
Minister for Rural Development Jairam Ramesh was last week entrusted with the responsibility of preparing the first draft of the new legislation. The draft is now believed to be ready, and in the process of being circulated to other ministries for comments and suggestions. It is likely to be put in the public domain in a few days.<br />
<br />
Sources said the draft legislation has provision for clearly defining every public authority&rsquo;s obligations to citizens with regard to its duties and services. The responsibility of disseminating this information to the people would also lie with the public authority. Timelines would be specified for delivering all government services &mdash; for example, the issual of a driver&rsquo;s licence &mdash; and failure to adhere to them would invite penalties.<br />
<br />
As of now, the maximum penalty for failure to deliver any government service is proposed at Rs 1 lakh.
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At a time of national uproar over corruption and the Lokpal Bill, the government is proposing to enact a law making it compulsory for every ministry and department to act within 30 days on complaints from the public.<br />
<br />
The law will set up a mechanism similar to the Right to Information (RTI) Act, and dovetails with Anna Hazare&rsquo;s key demand of a &ldquo;citizens&rsquo; charter&rdquo; to deal with public grievances.<br />
<br />
Under the proposed law, every public authority will have to designate a Grievance Redress Officer (GRO) right from the block level up to the central government. The GRO will receive and act on grievances from the public on services that they are entitled to under any law or government policy, government sources said.<br />
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Urgent complaints would have to be disposed of within five days. The GRO would be empowered to identify the reason for the grievance, fix responsibility on a defaulting office or officer, and recommend penalty or punishment.<br />
<br />
If not satisfied, applicants will have the right to appeal against action taken by the GRO. At the state and central levels, the law proposes to establish public grievance commissions, to act as quasi-judicial bodies.<br />
<br />
The proposed grievance redressal structure is very similar to the hugely successful RTI Act, which has created public information officers in every government department to provide information on request within 30 days. The RTI also provides for information commissions at the central and state levels.<br />
<br />
An effective grievance redressal mechanism was a part of Team Anna&rsquo;s Lokpal Bill, and was seen as an important weapon to fight corruption, especially at the lower levels. Team Anna wanted the office of Lokpal to also look into public grievances. However, the government is in favour of establishing a separate structure for grievances, so as not to overburden the proposed office of Lokpal.<br />
<br />
Minister for Rural Development Jairam Ramesh was last week entrusted with the responsibility of preparing the first draft of the new legislation. The draft is now believed to be ready, and in the process of being circulated to other ministries for comments and suggestions. It is likely to be put in the public domain in a few days.<br />
<br />
Sources said the draft legislation has provision for clearly defining every public authority&rsquo;s obligations to citizens with regard to its duties and services. The responsibility of disseminating this information to the people would also lie with the public authority. Timelines would be specified for delivering all government services &mdash; for example, the issual of a driver&rsquo;s licence &mdash; and failure to adhere to them would invite penalties.<br />
<br />
As of now, the maximum penalty for failure to deliver any government service is proposed at Rs 1 lakh.
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At a time of national uproar over corruption and the Lokpal Bill, the government is proposing to enact a law making it compulsory for every ministry and department to act within 30 days on complaints from the public.

The law will...'
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Your right to be heard: First draft of grievance redressal Bill ready by Amitabh Sinha

At a time of national uproar over corruption and the Lokpal Bill, the government is proposing to enact a law making it compulsory for every ministry and department to act within 30 days on complaints from the public. The law will set up a mechanism similar to the Right to Information (RTI) Act, and dovetails with Anna Hazare’s key demand of a “citizens’ charter” to deal with public grievances. Under the proposed law, every public authority will have to designate a Grievance Redress Officer (GRO) right from the block level up to the central government. The GRO will receive and act on grievances from the public on services that they are entitled to under any law or government policy, government sources said. Urgent complaints would have to be disposed of within five days. The GRO would be empowered to identify the reason for the grievance, fix responsibility on a defaulting office or officer, and recommend penalty or punishment. If not satisfied, applicants will have the right to appeal against action taken by the GRO. At the state and central levels, the law proposes to establish public grievance commissions, to act as quasi-judicial bodies. The proposed grievance redressal structure is very similar to the hugely successful RTI Act, which has created public information officers in every government department to provide information on request within 30 days. The RTI also provides for information commissions at the central and state levels. An effective grievance redressal mechanism was a part of Team Anna’s Lokpal Bill, and was seen as an important weapon to fight corruption, especially at the lower levels. Team Anna wanted the office of Lokpal to also look into public grievances. However, the government is in favour of establishing a separate structure for grievances, so as not to overburden the proposed office of Lokpal. Minister for Rural Development Jairam Ramesh was last week entrusted with the responsibility of preparing the first draft of the new legislation. The draft is now believed to be ready, and in the process of being circulated to other ministries for comments and suggestions. It is likely to be put in the public domain in a few days. Sources said the draft legislation has provision for clearly defining every public authority’s obligations to citizens with regard to its duties and services. The responsibility of disseminating this information to the people would also lie with the public authority. Timelines would be specified for delivering all government services — for example, the issual of a driver’s licence — and failure to adhere to them would invite penalties. As of now, the maximum penalty for failure to deliver any government service is proposed at Rs 1 lakh.