Deprecated (16384): The ArrayAccess methods will be removed in 4.0.0.Use getParam(), getData() and getQuery() instead. - /home/brlfuser/public_html/src/Controller/ArtileDetailController.php, line: 150
 You can disable deprecation warnings by setting `Error.errorLevel` to `E_ALL & ~E_USER_DEPRECATED` in your config/app.php. [CORE/src/Core/functions.php, line 311]
Code Context


        trigger_error($message, E_USER_DEPRECATED);

    }
$message = 'The ArrayAccess methods will be removed in 4.0.0.Use getParam(), getData() and getQuery() instead. - /home/brlfuser/public_html/src/Controller/ArtileDetailController.php, line: 150
 You can disable deprecation warnings by setting `Error.errorLevel` to `E_ALL & ~E_USER_DEPRECATED` in your config/app.php.'
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deprecationWarning - CORE/src/Core/functions.php, line 311
Cake\Http\ServerRequest::offsetGet() - CORE/src/Http/ServerRequest.php, line 2421
App\Controller\ArtileDetailController::index() - APP/Controller/ArtileDetailController.php, line 150
Cake\Controller\Controller::invokeAction() - CORE/src/Controller/Controller.php, line 610
Cake\Http\ActionDispatcher::_invoke() - CORE/src/Http/ActionDispatcher.php, line 120
Cake\Http\ActionDispatcher::dispatch() - CORE/src/Http/ActionDispatcher.php, line 94
Cake\Http\BaseApplication::__invoke() - CORE/src/Http/BaseApplication.php, line 235
Cake\Http\Runner::__invoke() - CORE/src/Http/Runner.php, line 65
Cake\Routing\Middleware\RoutingMiddleware::__invoke() - CORE/src/Routing/Middleware/RoutingMiddleware.php, line 162
Cake\Http\Runner::__invoke() - CORE/src/Http/Runner.php, line 65
Cake\Routing\Middleware\AssetMiddleware::__invoke() - CORE/src/Routing/Middleware/AssetMiddleware.php, line 97
Cake\Http\Runner::__invoke() - CORE/src/Http/Runner.php, line 65
Cake\Error\Middleware\ErrorHandlerMiddleware::__invoke() - CORE/src/Error/Middleware/ErrorHandlerMiddleware.php, line 96
Cake\Http\Runner::__invoke() - CORE/src/Http/Runner.php, line 65
Cake\Http\Runner::run() - CORE/src/Http/Runner.php, line 51
Cake\Http\Server::run() - CORE/src/Http/Server.php, line 98

Deprecated (16384): The ArrayAccess methods will be removed in 4.0.0.Use getParam(), getData() and getQuery() instead. - /home/brlfuser/public_html/src/Controller/ArtileDetailController.php, line: 151
 You can disable deprecation warnings by setting `Error.errorLevel` to `E_ALL & ~E_USER_DEPRECATED` in your config/app.php. [CORE/src/Core/functions.php, line 311]
Code Context


        trigger_error($message, E_USER_DEPRECATED);

    }
$message = 'The ArrayAccess methods will be removed in 4.0.0.Use getParam(), getData() and getQuery() instead. - /home/brlfuser/public_html/src/Controller/ArtileDetailController.php, line: 151
 You can disable deprecation warnings by setting `Error.errorLevel` to `E_ALL & ~E_USER_DEPRECATED` in your config/app.php.'
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Cake\Http\ServerRequest::offsetGet() - CORE/src/Http/ServerRequest.php, line 2421
App\Controller\ArtileDetailController::index() - APP/Controller/ArtileDetailController.php, line 151
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Cake\Http\ActionDispatcher::_invoke() - CORE/src/Http/ActionDispatcher.php, line 120
Cake\Http\ActionDispatcher::dispatch() - CORE/src/Http/ActionDispatcher.php, line 94
Cake\Http\BaseApplication::__invoke() - CORE/src/Http/BaseApplication.php, line 235
Cake\Http\Runner::__invoke() - CORE/src/Http/Runner.php, line 65
Cake\Routing\Middleware\RoutingMiddleware::__invoke() - CORE/src/Routing/Middleware/RoutingMiddleware.php, line 162
Cake\Http\Runner::__invoke() - CORE/src/Http/Runner.php, line 65
Cake\Routing\Middleware\AssetMiddleware::__invoke() - CORE/src/Routing/Middleware/AssetMiddleware.php, line 97
Cake\Http\Runner::__invoke() - CORE/src/Http/Runner.php, line 65
Cake\Error\Middleware\ErrorHandlerMiddleware::__invoke() - CORE/src/Error/Middleware/ErrorHandlerMiddleware.php, line 96
Cake\Http\Runner::__invoke() - CORE/src/Http/Runner.php, line 65
Cake\Http\Runner::run() - CORE/src/Http/Runner.php, line 51
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Warning (512): Unable to emit headers. Headers sent in file=/home/brlfuser/public_html/vendor/cakephp/cakephp/src/Error/Debugger.php line=853 [CORE/src/Http/ResponseEmitter.php, line 48]
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    <h1 class="cat-box-title">टेलीकॉम की शिकायतों के लिए लोकपाल संभव</h1>
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नई दिल्ली। मोबाइल उपभोक्ताओं को सर्विस क्वालिटी में राहत देने के लिए टेलीकॉम रेगुलेटर ट्राई लोकपाल नियुक्त करने पर विचार कर रहा है। उपभोक्ताओं की सर्विस क्वालिटी संबंधी शिकायतें सुनने के लिए नियुक्त होने वाले लोकपाल के बारे में ट्राई लोगों से सुझाव लेगा।
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मौजूदा कानूनी व्यवस्था मोबाइल सर्विस देने वाली कंपनियों के पक्ष में है क्योंकि उपभोक्ता इस तरह की शिकायतों को लेकर अदालत के समक्ष नहीं जा सकते हैं। ट्राई के चेयरमैन आर. एस. शर्मा ने एक इंटरव्यू में बताया कि वर्तमान प्रणाली शिकायतों के प्रभावी निस्तारण में विफल है। यह अच्छा नहीं है। ट्राई ऐसी संस्थागत व्यवस्था लागू करने के लिए अगले एक पखवाड़े में कंसल्टेशन पेपर जारी करने का विचार कर रहा है जिससे उपभोक्ताओं की शिकायतों को बेहतर तरीके से निपटाया जा सके।
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उन्होंने नई संस्थागत व्यवस्था के बारे में कोई विवरण देने से इंकार कर दिया। हालांकि उन्होंने कहा कि नई व्यवस्था ऐसी होगी जिसमें लोग तकनीकी प्लेटफार्म के जरिये शिकायत आसानी से कर सकें।
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उन्होंने कहा कि हमें यह विचार करना होगा कि क्या ऑटोमेटेड सिस्टम यानी तकनीकी प्लेटफार्म का इस्तेमाल किया जाए। हम देखेंगे कि शिकायतों के निपटारे के लिए तकनीक का कैसे इस्तेमाल किया जाए। हम सुझाव आमंत्रित करेंगे कि शिकायत निपटारे के लिए कैसी व्यवस्था ठीक रहेगी।
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दूसरे सेक्टरों के विपरीत टेलीकॉम सेक्टर के उपभोक्ताओं की औसत शिकायतें अलग तरह की होती हैं। टेलीकॉम सेक्टर में इस समय करीब 100 करोड़ उपभोक्ता हैं। कंपनियों और उपभोक्ताओं के बीच विवाद मुख्य रूप से बिलिंग, टैरिफ प्लान में बदलाव और वैल्यू एडेड सेवाएं शुरू करने को लेकर होते हैं। हालांकि इन विवादों की रकम काफी छोटी होती है। यही मुख्य वजह है कि आम उपभोक्ता अदालतों में नहीं जा पाते हैं। आमतौर पर विवादित राशि इतनी छोटी होती है कि शिकायत करने के लिए अदालत में एफिडेविट दाखिल करने का खर्च भी इससे काफी ज्यादा होता है।
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उपभोक्ता अदालतें भी इस तरह के मामलों को स्वीकार नहीं करती है क्योंकि सुप्रीम कोर्ट ने 2009 में इस पर प्रतिबंध लगा दिया था। सुप्रीम कोर्ट का कहना था कि इंडियन टेलीग्र्राफ एक्ट में इसके लिए विशेष व्यवस्था पहले से ही है।
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नेशनल टेलीकॉम पॉलिसी 2012 में टेलीकॉम कंपनियों और उपभोक्ताओं के बीच होने वाले विवाद उपभोक्ता फोरम के दायरे में लाने के लिए कानूनी व्यवस्था पर जोर दिया गया था लेकिन अभी इस दिशा में कोई प्रगति नहीं हो पाई है। उपभोक्ता खुद को असहाय स्थिति में महसूस करते हैं क्योंकि वे ट्राई में शिकायत नहीं कर सकते हैं। ट्राई कोई व्यक्तिगत शिकायत नहीं सुनता है। अगर उसे कोई शिकायत मिलती है तो वह मामले को संबंधित टेलीकॉम कंपनी के पास भेज देता है।
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    <br><a href="http://naidunia.jagran.com/technology/mobile-trai-is-thinking-to-make-lokpal-for-telecom-problems-778775#sthash.k60AfnGe.dpuf" class="re" target="_blank">- See more at: http://naidunia.jagran.com/technology/mobile-trai-is-thinking-to-make-lokpal-for-telecom-problems-778775#sthash.k60AfnGe.dpuf</a><div class="clear"></div>
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                                                    <a  target="_blank" href="https://im4change.in/hindi/empowerment/विस्थापन-2851.html"
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                                                    <a  target="_blank" href="https://im4change.in/hindi/empowerment/नरेगा-39.html"
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                                                    <a  target="_blank" href="https://im4change.in/hindi/empowerment/वनाधिकार-61.html"
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                                                    <a  target="_blank" href="https://im4change.in/hindi/hunger/poverty-and-inequality.html"
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                                                    <a  target="_blank" href="https://im4change.in/hindi/hunger/what-is-sdg-know-it-all.html"
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                                                    <a  target="_blank" href="https://im4change.in/hindi/hunger/कुपोषण-41.html"
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                                                    <a  target="_blank" href="https://im4change.in/hindi/hunger/भुखमरी-एक-आकलन-40.html"
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                                                </p>
                                                                                                        <p style="padding-left:10px;">
                                                    <a  target="_blank" href="https://im4change.in/hindi/law-and-justice/मानवाधिकार-56.html"
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                                                                                                        <p style="padding-left:10px;">
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नई दिल्ली। मोबाइल उपभोक्ताओं को सर्विस क्वालिटी में राहत देने के लिए टेलीकॉम रेगुलेटर ट्राई लोकपाल नियुक्त करने पर विचार कर रहा है। उपभोक्ताओं की सर्विस क्वालिटी संबंधी शिकायतें सुनने के लिए नियुक्त होने वाले लोकपाल के बारे में ट्राई लोगों से सुझाव लेगा।
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मौजूदा कानूनी व्यवस्था मोबाइल सर्विस देने वाली कंपनियों के पक्ष में है क्योंकि उपभोक्ता इस तरह की शिकायतों को लेकर अदालत के समक्ष नहीं जा सकते हैं। ट्राई के चेयरमैन आर. एस. शर्मा ने एक इंटरव्यू में बताया कि वर्तमान प्रणाली शिकायतों के प्रभावी निस्तारण में विफल है। यह अच्छा नहीं है। ट्राई ऐसी संस्थागत व्यवस्था लागू करने के लिए अगले एक पखवाड़े में कंसल्टेशन पेपर जारी करने का विचार कर रहा है जिससे उपभोक्ताओं की शिकायतों को बेहतर तरीके से निपटाया जा सके।
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उन्होंने नई संस्थागत व्यवस्था के बारे में कोई विवरण देने से इंकार कर दिया। हालांकि उन्होंने कहा कि नई व्यवस्था ऐसी होगी जिसमें लोग तकनीकी प्लेटफार्म के जरिये शिकायत आसानी से कर सकें।
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उन्होंने कहा कि हमें यह विचार करना होगा कि क्या ऑटोमेटेड सिस्टम यानी तकनीकी प्लेटफार्म का इस्तेमाल किया जाए। हम देखेंगे कि शिकायतों के निपटारे के लिए तकनीक का कैसे इस्तेमाल किया जाए। हम सुझाव आमंत्रित करेंगे कि शिकायत निपटारे के लिए कैसी व्यवस्था ठीक रहेगी।
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<p align="justify">
दूसरे सेक्टरों के विपरीत टेलीकॉम सेक्टर के उपभोक्ताओं की औसत शिकायतें अलग तरह की होती हैं। टेलीकॉम सेक्टर में इस समय करीब 100 करोड़ उपभोक्ता हैं। कंपनियों और उपभोक्ताओं के बीच विवाद मुख्य रूप से बिलिंग, टैरिफ प्लान में बदलाव और वैल्यू एडेड सेवाएं शुरू करने को लेकर होते हैं। हालांकि इन विवादों की रकम काफी छोटी होती है। यही मुख्य वजह है कि आम उपभोक्ता अदालतों में नहीं जा पाते हैं। आमतौर पर विवादित राशि इतनी छोटी होती है कि शिकायत करने के लिए अदालत में एफिडेविट दाखिल करने का खर्च भी इससे काफी ज्यादा होता है।
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<p align="justify">
उपभोक्ता अदालतें भी इस तरह के मामलों को स्वीकार नहीं करती है क्योंकि सुप्रीम कोर्ट ने 2009 में इस पर प्रतिबंध लगा दिया था। सुप्रीम कोर्ट का कहना था कि इंडियन टेलीग्र्राफ एक्ट में इसके लिए विशेष व्यवस्था पहले से ही है।
</p>
<p align="justify">
नेशनल टेलीकॉम पॉलिसी 2012 में टेलीकॉम कंपनियों और उपभोक्ताओं के बीच होने वाले विवाद उपभोक्ता फोरम के दायरे में लाने के लिए कानूनी व्यवस्था पर जोर दिया गया था लेकिन अभी इस दिशा में कोई प्रगति नहीं हो पाई है। उपभोक्ता खुद को असहाय स्थिति में महसूस करते हैं क्योंकि वे ट्राई में शिकायत नहीं कर सकते हैं। ट्राई कोई व्यक्तिगत शिकायत नहीं सुनता है। अगर उसे कोई शिकायत मिलती है तो वह मामले को संबंधित टेलीकॉम कंपनी के पास भेज देता है।
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    <h1 class="cat-box-title">टेलीकॉम की शिकायतों के लिए लोकपाल संभव</h1>
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नई दिल्ली। मोबाइल उपभोक्ताओं को सर्विस क्वालिटी में राहत देने के लिए टेलीकॉम रेगुलेटर ट्राई लोकपाल नियुक्त करने पर विचार कर रहा है। उपभोक्ताओं की सर्विस क्वालिटी संबंधी शिकायतें सुनने के लिए नियुक्त होने वाले लोकपाल के बारे में ट्राई लोगों से सुझाव लेगा।
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मौजूदा कानूनी व्यवस्था मोबाइल सर्विस देने वाली कंपनियों के पक्ष में है क्योंकि उपभोक्ता इस तरह की शिकायतों को लेकर अदालत के समक्ष नहीं जा सकते हैं। ट्राई के चेयरमैन आर. एस. शर्मा ने एक इंटरव्यू में बताया कि वर्तमान प्रणाली शिकायतों के प्रभावी निस्तारण में विफल है। यह अच्छा नहीं है। ट्राई ऐसी संस्थागत व्यवस्था लागू करने के लिए अगले एक पखवाड़े में कंसल्टेशन पेपर जारी करने का विचार कर रहा है जिससे उपभोक्ताओं की शिकायतों को बेहतर तरीके से निपटाया जा सके।
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उन्होंने नई संस्थागत व्यवस्था के बारे में कोई विवरण देने से इंकार कर दिया। हालांकि उन्होंने कहा कि नई व्यवस्था ऐसी होगी जिसमें लोग तकनीकी प्लेटफार्म के जरिये शिकायत आसानी से कर सकें।
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उन्होंने कहा कि हमें यह विचार करना होगा कि क्या ऑटोमेटेड सिस्टम यानी तकनीकी प्लेटफार्म का इस्तेमाल किया जाए। हम देखेंगे कि शिकायतों के निपटारे के लिए तकनीक का कैसे इस्तेमाल किया जाए। हम सुझाव आमंत्रित करेंगे कि शिकायत निपटारे के लिए कैसी व्यवस्था ठीक रहेगी।
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दूसरे सेक्टरों के विपरीत टेलीकॉम सेक्टर के उपभोक्ताओं की औसत शिकायतें अलग तरह की होती हैं। टेलीकॉम सेक्टर में इस समय करीब 100 करोड़ उपभोक्ता हैं। कंपनियों और उपभोक्ताओं के बीच विवाद मुख्य रूप से बिलिंग, टैरिफ प्लान में बदलाव और वैल्यू एडेड सेवाएं शुरू करने को लेकर होते हैं। हालांकि इन विवादों की रकम काफी छोटी होती है। यही मुख्य वजह है कि आम उपभोक्ता अदालतों में नहीं जा पाते हैं। आमतौर पर विवादित राशि इतनी छोटी होती है कि शिकायत करने के लिए अदालत में एफिडेविट दाखिल करने का खर्च भी इससे काफी ज्यादा होता है।
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उपभोक्ता अदालतें भी इस तरह के मामलों को स्वीकार नहीं करती है क्योंकि सुप्रीम कोर्ट ने 2009 में इस पर प्रतिबंध लगा दिया था। सुप्रीम कोर्ट का कहना था कि इंडियन टेलीग्र्राफ एक्ट में इसके लिए विशेष व्यवस्था पहले से ही है।
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नेशनल टेलीकॉम पॉलिसी 2012 में टेलीकॉम कंपनियों और उपभोक्ताओं के बीच होने वाले विवाद उपभोक्ता फोरम के दायरे में लाने के लिए कानूनी व्यवस्था पर जोर दिया गया था लेकिन अभी इस दिशा में कोई प्रगति नहीं हो पाई है। उपभोक्ता खुद को असहाय स्थिति में महसूस करते हैं क्योंकि वे ट्राई में शिकायत नहीं कर सकते हैं। ट्राई कोई व्यक्तिगत शिकायत नहीं सुनता है। अगर उसे कोई शिकायत मिलती है तो वह मामले को संबंधित टेलीकॉम कंपनी के पास भेज देता है।
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टेलीकॉम की शिकायतों के लिए लोकपाल संभव

Published on Jul 18, 2016   Modified on Jul 18, 2016

नई दिल्ली। मोबाइल उपभोक्ताओं को सर्विस क्वालिटी में राहत देने के लिए टेलीकॉम रेगुलेटर ट्राई लोकपाल नियुक्त करने पर विचार कर रहा है। उपभोक्ताओं की सर्विस क्वालिटी संबंधी शिकायतें सुनने के लिए नियुक्त होने वाले लोकपाल के बारे में ट्राई लोगों से सुझाव लेगा। मौजूदा कानूनी व्यवस्था मोबाइल सर्विस देने वाली कंपनियों के पक्ष में है क्योंकि उपभोक्ता इस तरह की शिकायतों को लेकर अदालत के समक्ष नहीं जा सकते हैं। ट्राई के चेयरमैन आर. एस. शर्मा ने एक इंटरव्यू में बताया कि वर्तमान प्रणाली शिकायतों के प्रभावी निस्तारण में विफल है। यह अच्छा नहीं है। ट्राई ऐसी संस्थागत व्यवस्था लागू करने के लिए अगले एक पखवाड़े में कंसल्टेशन पेपर जारी करने का विचार कर रहा है जिससे उपभोक्ताओं की शिकायतों को बेहतर तरीके से निपटाया जा सके। उन्होंने नई संस्थागत व्यवस्था के बारे में कोई विवरण देने से इंकार कर दिया। हालांकि उन्होंने कहा कि नई व्यवस्था ऐसी होगी जिसमें लोग तकनीकी प्लेटफार्म के जरिये शिकायत आसानी से कर सकें। उन्होंने कहा कि हमें यह विचार करना होगा कि क्या ऑटोमेटेड सिस्टम यानी तकनीकी प्लेटफार्म का इस्तेमाल किया जाए। हम देखेंगे कि शिकायतों के निपटारे के लिए तकनीक का कैसे इस्तेमाल किया जाए। हम सुझाव आमंत्रित करेंगे कि शिकायत निपटारे के लिए कैसी व्यवस्था ठीक रहेगी। दूसरे सेक्टरों के विपरीत टेलीकॉम सेक्टर के उपभोक्ताओं की औसत शिकायतें अलग तरह की होती हैं। टेलीकॉम सेक्टर में इस समय करीब 100 करोड़ उपभोक्ता हैं। कंपनियों और उपभोक्ताओं के बीच विवाद मुख्य रूप से बिलिंग, टैरिफ प्लान में बदलाव और वैल्यू एडेड सेवाएं शुरू करने को लेकर होते हैं। हालांकि इन विवादों की रकम काफी छोटी होती है। यही मुख्य वजह है कि आम उपभोक्ता अदालतों में नहीं जा पाते हैं। आमतौर पर विवादित राशि इतनी छोटी होती है कि शिकायत करने के लिए अदालत में एफिडेविट दाखिल करने का खर्च भी इससे काफी ज्यादा होता है। उपभोक्ता अदालतें भी इस तरह के मामलों को स्वीकार नहीं करती है क्योंकि सुप्रीम कोर्ट ने 2009 में इस पर प्रतिबंध लगा दिया था। सुप्रीम कोर्ट का कहना था कि इंडियन टेलीग्र्राफ एक्ट में इसके लिए विशेष व्यवस्था पहले से ही है। नेशनल टेलीकॉम पॉलिसी 2012 में टेलीकॉम कंपनियों और उपभोक्ताओं के बीच होने वाले विवाद उपभोक्ता फोरम के दायरे में लाने के लिए कानूनी व्यवस्था पर जोर दिया गया था लेकिन अभी इस दिशा में कोई प्रगति नहीं हो पाई है। उपभोक्ता खुद को असहाय स्थिति में महसूस करते हैं क्योंकि वे ट्राई में शिकायत नहीं कर सकते हैं। ट्राई कोई व्यक्तिगत शिकायत नहीं सुनता है। अगर उसे कोई शिकायत मिलती है तो वह मामले को संबंधित टेलीकॉम कंपनी के पास भेज देता है।

- See more at: http://naidunia.jagran.com/technology/mobile-trai-is-thinking-to-make-lokpal-for-telecom-problems-778775#sthash.k60AfnGe.dpuf

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