Deprecated (16384): The ArrayAccess methods will be removed in 4.0.0.Use getParam(), getData() and getQuery() instead. - /home/brlfuser/public_html/src/Controller/ArtileDetailController.php, line: 150
 You can disable deprecation warnings by setting `Error.errorLevel` to `E_ALL & ~E_USER_DEPRECATED` in your config/app.php. [CORE/src/Core/functions.php, line 311]
Code Context


        trigger_error($message, E_USER_DEPRECATED);

    }
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 You can disable deprecation warnings by setting `Error.errorLevel` to `E_ALL & ~E_USER_DEPRECATED` in your config/app.php.'
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deprecationWarning - CORE/src/Core/functions.php, line 311
Cake\Http\ServerRequest::offsetGet() - CORE/src/Http/ServerRequest.php, line 2421
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Cake\Http\Runner::__invoke() - CORE/src/Http/Runner.php, line 65
Cake\Http\Runner::run() - CORE/src/Http/Runner.php, line 51
Cake\Http\Server::run() - CORE/src/Http/Server.php, line 98

Deprecated (16384): The ArrayAccess methods will be removed in 4.0.0.Use getParam(), getData() and getQuery() instead. - /home/brlfuser/public_html/src/Controller/ArtileDetailController.php, line: 151
 You can disable deprecation warnings by setting `Error.errorLevel` to `E_ALL & ~E_USER_DEPRECATED` in your config/app.php. [CORE/src/Core/functions.php, line 311]
Code Context


        trigger_error($message, E_USER_DEPRECATED);

    }
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 You can disable deprecation warnings by setting `Error.errorLevel` to `E_ALL & ~E_USER_DEPRECATED` in your config/app.php.'
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deprecationWarning - CORE/src/Core/functions.php, line 311
Cake\Http\ServerRequest::offsetGet() - CORE/src/Http/ServerRequest.php, line 2421
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Cake\Controller\Controller::invokeAction() - CORE/src/Controller/Controller.php, line 610
Cake\Http\ActionDispatcher::_invoke() - CORE/src/Http/ActionDispatcher.php, line 120
Cake\Http\ActionDispatcher::dispatch() - CORE/src/Http/ActionDispatcher.php, line 94
Cake\Http\BaseApplication::__invoke() - CORE/src/Http/BaseApplication.php, line 235
Cake\Http\Runner::__invoke() - CORE/src/Http/Runner.php, line 65
Cake\Routing\Middleware\RoutingMiddleware::__invoke() - CORE/src/Routing/Middleware/RoutingMiddleware.php, line 162
Cake\Http\Runner::__invoke() - CORE/src/Http/Runner.php, line 65
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Cake\Http\Runner::__invoke() - CORE/src/Http/Runner.php, line 65
Cake\Error\Middleware\ErrorHandlerMiddleware::__invoke() - CORE/src/Error/Middleware/ErrorHandlerMiddleware.php, line 96
Cake\Http\Runner::__invoke() - CORE/src/Http/Runner.php, line 65
Cake\Http\Runner::run() - CORE/src/Http/Runner.php, line 51
Cake\Http\Server::run() - CORE/src/Http/Server.php, line 98

Warning (512): Unable to emit headers. Headers sent in file=/home/brlfuser/public_html/vendor/cakephp/cakephp/src/Error/Debugger.php line=853 [CORE/src/Http/ResponseEmitter.php, line 48]
Code Context
            if (Configure::read('debug')) {

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        LATEST NEWS UPDATES | Delhi govt to penalise officials who delay public services    </title>
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-Hindustan Times





New Delhi: The Aam Aadmi Party (AAP) government has decided to deduct salaries of officials if they fail to provide services included in the citizen charter within the prescribed time limit.





Previously, an applicant was allowed to claim compensation for..."/>
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-Hindustan Times





New Delhi: The Aam Aadmi Party (AAP) government has decided to deduct salaries of officials if they fail to provide services included in the citizen charter within the prescribed time limit.





Previously, an applicant was allowed to claim compensation for..." />
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                            <div style="text-align: justify">-Hindustan Times</div><div style="text-align: justify"><br /></div><div style="text-align: justify"><em>New Delhi: </em>The Aam Aadmi Party (AAP) government has decided to deduct salaries of officials if they fail to provide services included in the citizen charter within the prescribed time limit.</div><div style="text-align: justify"><br /></div><div style="text-align: justify">Previously, an applicant was allowed to claim compensation for delays but the government has proposed to make the process automatic and mandatory by amending the &lsquo;Delhi (Right of Citizen to Time Bound Delivery of Services) Act 2011&rsquo;.</div><div style="text-align: justify"><br /></div><div style="text-align: justify">There are a total of 371 services that cover almost all departments as of now but chief minister Arvind Kejriwal has asked the head of departments to review the list.</div><div style="text-align: justify"><br /></div><div style="text-align: justify">&ldquo;If the officials feel that their department is facing a staff crunch, the service offered by their department can be removed from the list for the time being. Because once we have the service in the list, we will not listen to any excuse,&rdquo; said Kejriwal.</div><div style="text-align: justify"><br /></div><div style="text-align: justify">Kejriwal said that due to the wrong design of existing laws, no claim for compensation has been filed so far in the last three years. People can file application online to avail services provided under ESLA (Electronic Service Level Agreement).</div><div style="text-align: justify"><br /></div><div style="text-align: justify">&ldquo;Under the amended law, if you are promised delivery of a certificate within 15 days but don&rsquo;t get it, then from the 16th day the compensation clause will kick in automatically. And once you get the certificate, you will be notified of the compensation amount and within 15 days the competenent authority will submit the amount directly in your account. Later the competent officer will fix the responsibility and decide from whose account money will be deducted. Only the minister in-charge will have the power to waive the amount,&rdquo; Kejriwal said.</div><div style="text-align: justify">&nbsp;</div><div style="text-align: justify">Kejriwal said that the amended legislation will ensure both rewards and penalties as officials who perform well and are not complained against will receive handsome rewards.</div><div style="text-align: justify"><br /></div><div style="text-align: justify">The government has also simplified the process of getting various certificates &mdash; such as caste, income, marriage, domicile certificates among others. While there are twelve services which include no usage of affidavit with only self-attestation required, to stop misuse, government has proposed stringent law, including FIR registrations, against those furnishing wrong details.</div><div style="text-align: justify"><br /></div><div style="text-align: justify">At present, furnishing wrong details is a non-cognizable offence and offender can face an imprisonment of up to six months or a fine of Rs. 1,000 or both. The government will table the proposal in the next cabinet meeting.</div>                                                           
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-Hindustan Times





New Delhi: The Aam Aadmi Party (AAP) government has decided to deduct salaries of officials if they fail to provide services included in the citizen charter within the prescribed time limit.





Previously, an applicant was allowed to claim compensation for..."/>
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-Hindustan Times





New Delhi: The Aam Aadmi Party (AAP) government has decided to deduct salaries of officials if they fail to provide services included in the citizen charter within the prescribed time limit.





Previously, an applicant was allowed to claim compensation for..." />
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                            <div style="text-align: justify">-Hindustan Times</div><div style="text-align: justify"><br /></div><div style="text-align: justify"><em>New Delhi: </em>The Aam Aadmi Party (AAP) government has decided to deduct salaries of officials if they fail to provide services included in the citizen charter within the prescribed time limit.</div><div style="text-align: justify"><br /></div><div style="text-align: justify">Previously, an applicant was allowed to claim compensation for delays but the government has proposed to make the process automatic and mandatory by amending the &lsquo;Delhi (Right of Citizen to Time Bound Delivery of Services) Act 2011&rsquo;.</div><div style="text-align: justify"><br /></div><div style="text-align: justify">There are a total of 371 services that cover almost all departments as of now but chief minister Arvind Kejriwal has asked the head of departments to review the list.</div><div style="text-align: justify"><br /></div><div style="text-align: justify">&ldquo;If the officials feel that their department is facing a staff crunch, the service offered by their department can be removed from the list for the time being. Because once we have the service in the list, we will not listen to any excuse,&rdquo; said Kejriwal.</div><div style="text-align: justify"><br /></div><div style="text-align: justify">Kejriwal said that due to the wrong design of existing laws, no claim for compensation has been filed so far in the last three years. People can file application online to avail services provided under ESLA (Electronic Service Level Agreement).</div><div style="text-align: justify"><br /></div><div style="text-align: justify">&ldquo;Under the amended law, if you are promised delivery of a certificate within 15 days but don&rsquo;t get it, then from the 16th day the compensation clause will kick in automatically. And once you get the certificate, you will be notified of the compensation amount and within 15 days the competenent authority will submit the amount directly in your account. Later the competent officer will fix the responsibility and decide from whose account money will be deducted. Only the minister in-charge will have the power to waive the amount,&rdquo; Kejriwal said.</div><div style="text-align: justify">&nbsp;</div><div style="text-align: justify">Kejriwal said that the amended legislation will ensure both rewards and penalties as officials who perform well and are not complained against will receive handsome rewards.</div><div style="text-align: justify"><br /></div><div style="text-align: justify">The government has also simplified the process of getting various certificates &mdash; such as caste, income, marriage, domicile certificates among others. While there are twelve services which include no usage of affidavit with only self-attestation required, to stop misuse, government has proposed stringent law, including FIR registrations, against those furnishing wrong details.</div><div style="text-align: justify"><br /></div><div style="text-align: justify">At present, furnishing wrong details is a non-cognizable offence and offender can face an imprisonment of up to six months or a fine of Rs. 1,000 or both. The government will table the proposal in the next cabinet meeting.</div>                                                           
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New Delhi: The Aam Aadmi Party (AAP) government has decided to deduct salaries of officials if they fail to provide services included in the citizen charter within the prescribed time limit.





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-Hindustan Times





New Delhi: The Aam Aadmi Party (AAP) government has decided to deduct salaries of officials if they fail to provide services included in the citizen charter within the prescribed time limit.





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                            <div style="text-align: justify">-Hindustan Times</div><div style="text-align: justify"><br /></div><div style="text-align: justify"><em>New Delhi: </em>The Aam Aadmi Party (AAP) government has decided to deduct salaries of officials if they fail to provide services included in the citizen charter within the prescribed time limit.</div><div style="text-align: justify"><br /></div><div style="text-align: justify">Previously, an applicant was allowed to claim compensation for delays but the government has proposed to make the process automatic and mandatory by amending the &lsquo;Delhi (Right of Citizen to Time Bound Delivery of Services) Act 2011&rsquo;.</div><div style="text-align: justify"><br /></div><div style="text-align: justify">There are a total of 371 services that cover almost all departments as of now but chief minister Arvind Kejriwal has asked the head of departments to review the list.</div><div style="text-align: justify"><br /></div><div style="text-align: justify">&ldquo;If the officials feel that their department is facing a staff crunch, the service offered by their department can be removed from the list for the time being. Because once we have the service in the list, we will not listen to any excuse,&rdquo; said Kejriwal.</div><div style="text-align: justify"><br /></div><div style="text-align: justify">Kejriwal said that due to the wrong design of existing laws, no claim for compensation has been filed so far in the last three years. People can file application online to avail services provided under ESLA (Electronic Service Level Agreement).</div><div style="text-align: justify"><br /></div><div style="text-align: justify">&ldquo;Under the amended law, if you are promised delivery of a certificate within 15 days but don&rsquo;t get it, then from the 16th day the compensation clause will kick in automatically. And once you get the certificate, you will be notified of the compensation amount and within 15 days the competenent authority will submit the amount directly in your account. Later the competent officer will fix the responsibility and decide from whose account money will be deducted. Only the minister in-charge will have the power to waive the amount,&rdquo; Kejriwal said.</div><div style="text-align: justify">&nbsp;</div><div style="text-align: justify">Kejriwal said that the amended legislation will ensure both rewards and penalties as officials who perform well and are not complained against will receive handsome rewards.</div><div style="text-align: justify"><br /></div><div style="text-align: justify">The government has also simplified the process of getting various certificates &mdash; such as caste, income, marriage, domicile certificates among others. While there are twelve services which include no usage of affidavit with only self-attestation required, to stop misuse, government has proposed stringent law, including FIR registrations, against those furnishing wrong details.</div><div style="text-align: justify"><br /></div><div style="text-align: justify">At present, furnishing wrong details is a non-cognizable offence and offender can face an imprisonment of up to six months or a fine of Rs. 1,000 or both. The government will table the proposal in the next cabinet meeting.</div>                                                           
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Home हिन्दी

Delhi govt to penalise officials who delay public services

Published on Nov 16, 2015   Modified on Nov 16, 2015

-Hindustan Times New Delhi: The Aam Aadmi Party (AAP) government has decided to deduct salaries of officials if they fail to provide services included in the citizen charter within the prescribed time limit. Previously, an applicant was allowed to claim compensation for delays but the government has proposed to make the process automatic and mandatory by amending the ‘Delhi (Right of Citizen to Time Bound Delivery of Services) Act 2011’. There are a total of 371 services that cover almost all departments as of now but chief minister Arvind Kejriwal has asked the head of departments to review the list. “If the officials feel that their department is facing a staff crunch, the service offered by their department can be removed from the list for the time being. Because once we have the service in the list, we will not listen to any excuse,” said Kejriwal. Kejriwal said that due to the wrong design of existing laws, no claim for compensation has been filed so far in the last three years. People can file application online to avail services provided under ESLA (Electronic Service Level Agreement). “Under the amended law, if you are promised delivery of a certificate within 15 days but don’t get it, then from the 16th day the compensation clause will kick in automatically. And once you get the certificate, you will be notified of the compensation amount and within 15 days the competenent authority will submit the amount directly in your account. Later the competent officer will fix the responsibility and decide from whose account money will be deducted. Only the minister in-charge will have the power to waive the amount,” Kejriwal said.   Kejriwal said that the amended legislation will ensure both rewards and penalties as officials who perform well and are not complained against will receive handsome rewards. The government has also simplified the process of getting various certificates — such as caste, income, marriage, domicile certificates among others. While there are twelve services which include no usage of affidavit with only self-attestation required, to stop misuse, government has proposed stringent law, including FIR registrations, against those furnishing wrong details. At present, furnishing wrong details is a non-cognizable offence and offender can face an imprisonment of up to six months or a fine of Rs. 1,000 or both. The government will table the proposal in the next cabinet meeting.

Hindustan Times, 15 November, 2015, http://www.hindustantimes.com/delhi/delhi-govt-to-penalise-officials-who-delay-public-services/story-hE6nwWTNuY7Q1CqAQi2LaK.html

Tagged with: Citizens’ Charter Public Services Governance

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