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LATEST NEWS UPDATES | Labour Ministry’s Helpline Numbers for Migrants: ‘A Patchy Afterthought’

Labour Ministry’s Helpline Numbers for Migrants: ‘A Patchy Afterthought’

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published Published on May 25, 2021   modified Modified on May 26, 2021

-Newsclick.in

The Stranded Workers Action Network (SWAN) said that its volunteers called 80 officers from across the 20 zones and enquired about the assistance being provided to migrant workers.

The Union Labour Ministry’s helpline numbers for migrant workers are more of a “post office”, a group of researchers from the Stranded Workers Action Network (SWAN) said on Monday, May 24, thus concluding that lessons from last year have not been learnt by the Centre and that the systems in place currently are “at best a patchy afterthought”.

In April this year, the Ministry of Labour and Employment had announced the rejuvenation of 20 control rooms set up last year to mitigate the problems being faced by the migrant workforce. The decision was taken in the wake of COVID-19 resurgence in the country that necessitated imposition  of restrictions on movement by state governments.

The aggrieved workers could access these control rooms through email, mobile and WhatsApp, as per the ministry’s press statement dated April 21. The control rooms are to be managed by the Labour Department officials including Deputy Chief Labour Commissioner of the respective region, the statement added.

The details of the control room, as is in the statement, shows that the each control room is allotted a jurisdiction area. In total, contact details of about 100 labour officials has been shared.

But an assessment of these helplines painted a grim picture altogether. “We observe that the helplines are not worker-friendly and are deficient in responding to the multiple types of crises faced by workers,” SWAN said on Monday.

SWAN, which is a group of researcher-volunteers that became active last year in response to the nationwide lockdown-triggered migrant crisis, said that its volunteers called 80 officers from across the 20 zones and enquired about the assistance being provided to migrant workers with regard to non-payment of wages, provisions of rations, financial assistance among others.

NewsClick had earlier reported on how these issues had resurfaced this year in the wake of intermittent lockdowns that were imposed by multiple state governments, leaving the migrant workforce with more anxiety.

Most labour officials stated that they can only resolve cases of workers employed on central government projects, while “every single official” asked for complaints to be submitted in writing, SWAN found.

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Newsclick.in, 25 May, 2021, https://www.newsclick.in/Labour-Ministry-Helpline-Numbers-Migrants-Patchy-Afterthought


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