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LATEST NEWS UPDATES | MNREGA: Govt Formulates SOPs on Grievance Redressal

MNREGA: Govt Formulates SOPs on Grievance Redressal

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published Published on Sep 7, 2012   modified Modified on Sep 7, 2012
-Outlook

Aiming to address concerns over MNREGA implementation and stop leakages of funds, government has formulated a set of standard operating procedures (SOPs) to streamline the redressal process, including timelines for both the Centre and states to disposal of complaints.

The SOPs have been implemented with immediate effect and has been shared with the concerned department of all the state governments, Rural Development Minister Jairam Ramesh said here today.

"This is the second major recent step in the direction of enhancing transparency and accountability of the UPA government's flagship program in last few weeks," he said.

Sharing the main features of the SOPs, Ramesh said that for the first time a clear procedure has been laid out for stoppage of funds which existed only on the papers till now.

"It (formation of SOPs) also follows the announcement that the audit and certification of MGNREGA accounts at the gram panchayats level will be mandatory," he said.

As per the SOP, the complaints received in the Ministry will be categorised into four major types and the states will have to take appropriate action accordingly.

Broadly, the complaints will be categorised into petitions, grievances and complaints regarding procedural violation of guidelines, complaints relating to effective implementation of the Act and complaints involving financial irregularities.

The SOPs outline timelines for both the Centre and State for disposal of complaints.

As per the SOP, state governments will have to establish a Complaint Cell, under the direct charge of Secretary, Rural Development in the state, for looking into complaints related to MGNREGA.

In line with the Ministry’s move to promote the use of ICT for increasing transparency and accountability, a software will be developed by the National Informatics Centre (NIC) to monitor timelines and action taken as per individual and institutional responsibilities.

The software will support uploading the complaints and generating unique complaint number to the complainant for knowing the status of their complaint.

Outlook, 6 September, 2012, http://news.outlookindia.com/items.aspx?artid=774449


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