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LATEST NEWS UPDATES | Stop chasing profits at customers' expense, RBI Deputy Governor tells MFIs

Stop chasing profits at customers' expense, RBI Deputy Governor tells MFIs

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published Published on Oct 27, 2021   modified Modified on Nov 2, 2021

-The Hindu

The RBI deputy governor reminded the industry that their customers often have lower level of financial awareness and literacy and ‘are often too desperate to turn away any source of credit’.

Micro-finance lenders must refrain from chasing profits and introspect on the ‘negative consequences’ of pushing their borrowers into a debt trap, using harsh recovery practices and harassing customers as this could undo the sector’s progress, a top central banker said on Wednesday.

Arguing that there is no longer a level-playing field in the sector as specialised micro-finance institutions (MFIs) governed by the central bank’s regulatory framework now account for just 30% of gross loans, Reserve Bank of India Deputy Governor M Rajeshwar Rao said this is posing ‘difficulties for customers’ and divergence in practices.

Addressing the national conference of MFIs’ self-regulatory organisation Sa-Dhan, Mr. Rao also stressed that lenders partnering with fintech firms to deliver services and on-board customers must ensure that customer protection needs are not compromised in the process.

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The Hindu, 27 October, 2021, https://www.thehindu.com/business/Industry/stop-chasing-profits-at-customers-expense-rbi-deputy-governor-tells-mfis/article37185757.ece


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