In a packed special court that hears consumer complaints, Hansraj Sharma nervously shuffled through a pile of papers that told the story of his decade-long battle against a car dealer and a bank. District and state-level consumer courts twice sided with Sharma, awarding him $800 for a shady loan scheme. But the defendants repeatedly appealed. Now, after 58 court appearances, his case still drags on. "They keep asking for adjournment on some...

The first step towards opening "secret" files maintained by civil servants and public authorities was taken by Parliament through Freedom of Information Act, 2002. It was replaced by Right to Information Act in 2005. The objective was to give meaning to the word "civil servant". For, the babus had been groomed by the system to hide almost everything from those for whose service they were employed. Attitude is an important aspect...

For Sonia Gandhi, the change could not have been more dramatic. Just last year, her contribution in pushing for the Mahatma Gandhi National Rural Employment Guarantee Act (MGNREGA) was hailed as the single largest reason for the fresh mandate received by a government avowedly dedicated to the aam aadmi. Yet, last week, Gandhi, as chairperson of the National Advisory Council (NAC) was reduced to lodging a complaint with Prime Minister...

India's Public Distribution System (PDS) has been in a bad shape for decades, often thought to be beyond repair. Recent experience, however, suggests otherwise. Political will, increased transparency and community participation have led to an amazing revival of the PDS in Chhattisgarh though the state has only shown contempt for people's rights in other contexts… Somehow, the PDS became a political priority in Chhattisgarh and a decision was made to turn...

The youth will not take no for an answer. Five years on, the RTI comes of age. At four feet something, Santosh’s energy belies her petite frame. The school dropout was introduced to RTI through activist Arvind Kejriwal, and now, at Parivartan’s Sundar Nagri office, she holds fort, helping others acquire everything from BPL and ration cards to school admissions through RTI. Threats and attacks by local authorities who dubbed her...