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Maggi row: In a first, Centre moves Consumer Forum

-PTI Section 12-1-D of the Consumer Protection Act deals with the manner in which a complaint can be made before NCDRC. In further troubles for Nestle over Maggi issue, the government has filed a complaint on its own with the National Consumer Disputes Redressal Commission (NCDRC) — using a provision for the first time from the nearly three-decade-old Consumer Protection Act. Describing the alleged lapses related to food safety standards in Maggi noodles...

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AMRI victims seek damages

-The Telegraph New Delhi: Survivors and family members of the 93 people killed in the fire at Calcutta's AMRI hospital in 2011 have moved the Supreme Court seeking compensation between Rs 7 crore and Rs 9 crore each. A bench of Justices S.J. Mukhopadhaya and A.M. Sapre yesterday issued notices to AMRI on the application moved by the victims, led by Paromita Guha Thakurta and others, challenging a National Consumer Disputes Redressal...

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Consumers can ask NGOs to fight cases -Abhinav Garg & Dipak Kumar Dash

-The Times of India NEW DELHI: Consumers can soon engage a non-advocate or an NGO to fight their case in consumer forums. However, such agents can't charge arbitrary fees. The charges will be decided by presidents of the relevant forums. The grounds to be considered while deciding fees will include the paying capacity of clients, skill of the agent and complexity of the case. In a recent notification, the consumer affairs ministry...

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Is bank liable if client is robbed in branch? -Bhadra Sinha

-The Hindustan Times Can a bank be held liable if a customer is robbed inside the bank premises, but before he has deposited cash with the cashier? The National Consumer Disputes Redressal Commission (NCDRC) has delivered conflicting verdicts. In a recent judgment NCDRC ruled that a bank's security guard is under no obligation to provide security to account holders, and therefore, the bank cannot be forced to compensate a customer whose money...

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In support of patient rights

-The Hindu The Supreme Court's award of a record compensation of Rs.5.9 crore in a case of medical negligence is in continuation of its well-considered stance of balancing the rights of patients with the legitimate protection of doctors when they are on call. The significance of such an approach cannot be overstated in the specific context of India, where the health care system - in the public and the private...

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