-Outlook Banks are fleecing customers to shore up their profits and offset the dead weight of bad loans to corporates When the GST era dawned this month, online jokesters quipped that it was the most inscrutable thing ­after Duckworth Lewis. But paradoxically, it may have brought a disquieting clarity to another zone of universal experience. Amid the flurry of news reports detailing what would entail a higher tax of 18 per cent,...

After she failed in her grade ten examinations, Aarti Naik would've ended up being a domestic help like most of her classmates but chose to fight the situation she was in. Today she teaches schoolgirls from her neighbourhood for free lest they fail in their examinations and in life. Sometime in June 2003, when she received her State Secondary Certificate (SSC) examination mark sheet, Aarti Naik was crestfallen. She had failed...