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LATEST NEWS UPDATES | Aadhaar linkage: Telcos use pressure tactics on users -Pankaj Doval

Aadhaar linkage: Telcos use pressure tactics on users -Pankaj Doval

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published Published on Oct 15, 2017   modified Modified on Oct 15, 2017
-The Times of India

NEW DELHI: Telecom operators are bombarding their consumers with messages to link their SIM cards with Aadhaar, going so far as to threaten a disconnection in services.

Those who use Airtel, Vodafone and Idea Cellular, among others, have been fielding frequent SMS alerts and tele-calls from mobile operators and their field associates, asking them to link their numbers with Aadhaar. Telecom companies cite a directive from the Department of Telecom (which cited a Supreme Court order on security) to re-verify all existing connections with Aadhaar by February 6, 2018.

While the DoT has used an observation by the court as a binding directive, an interim order by the court states that Aadhaar enrolment could not be made mandatory. Also, the manner in which private telecom companies are seeking this Aadhaar linkage is creating much resentment among users. Some operators have told customers that their numbers would be disconnected if the verification is not "immediately completed". This when even the DoT circular gives time until next February. So why these empty threats, ask users.

Is this fair?" asks a Delhi-based user, who was told by Airtel to link with Aadhaar or "please contact the service centre" to continue services.

The linking process is a bigger hassle. On many occasions, the biometric machines at the service centres do not work and customers are asked to "return later".

"My fingerprints are fading and they keep asking me to do it again. I can't keep going to them. It is essential for me to have a phone, since I live alone," says Krishan Lal Dubey, a 90-year-old former army man who feels the order was passed without enough focus on execution.

"This is a big problem for people living in smaller towns and villages, or hilly areas where the service centres are located far. One can't go over and over again," says a customer.

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The Times of India, 15 October, 2017, https://timesofindia.indiatimes.com/business/india-business/aadhaar-linkage-telcos-use-pressure-tactics-on-users/articleshow/61085853.cms


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